PLEASE NOTE: If the total of the order becomes less than promotional free shipping amount after returning an item(s), the original shipping fee will be deducted from the refund. Otherwise, we will contact the customer via email for further instruction. If all items meet our return policy, a refund will be issued back to the original payment method. Upon receiving the package(s), our return department representatives will inspect all items returned for their eligibility. Customers are responsible for shipping the products with a reputable carrier and saving the tracking information as a proof of shipment. Returning Orders with Promotional Free ShippingĬustomers returning any items back to our facility for a refund will be responsible for shipping fees, unless there was a mistake on our part. We encourage our customers to check the updated information on Brighton Beauty Supply homepage before placing any orders. Brighton Beauty Supply reserves the right to change promotional amounts anytime, without any notice. All returns are subject to validation and approval at Brighton Beauty Supply’s discretion.īrighton Beauty Supply offers promotional free shipping for orders exceeding a certain amount. Brighton Beauty Supply monitors return activity for abuse and reserves the right to limit returns in all instances. Returns that do not meet our policy will be refused or sent back to you at your cost. We ask you to use the original packaging or any other carton box to ship your items back to us. Shipping them in a plastic bag will damage the item(s) in transit and will not be accepted for a refund. Items must be returned to us new, unused with all original boxes and seals attached.
If Return is made for any other reason (change of mind, dislike the color, ext.), the customer will be responsible for shipping the items back to our facility. We will provide a pre-paid return label if a mistake was made on our end. In rare cases items can be damaged in transit or your package can arrive open with missing items, please contact our customer support team as soon as possible.Īll Claims Must Be Made Within 14 Days from receipt of the package. We encourage you to check your items upon receipt of the package to make sure you received exactly what you ordered. Brighton Beauty Supply does not offer exchanges at this time. If you are not completely satisfied with a Brighton Beauty Supply purchase we would gladly accept returns of eligible (new, unused, and unmarked) products within 30 days of delivery.
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